Coronavirus Level 2 Update

Dear Patients please find our new update on the Coronavirus.

UPDATE V8 14/5/2020

Dear our valued patients

Thanks to the collective efforts of all Kiwis, the country will move to Alert Level 2 on 14 May 2020. I know that this will be welcome news for many of us who look forward to catching up with friends and families again.

Our team is committed to help you with your healthcare needs no matter what level we are in and we will continue with our strict safety and hygiene measures to keep you and our team safe.

There are some important changes when we move to Alert Level 2. The following changes will kick in from Monday, 18th of May 2020.

1. Appointments

Our clinicians are available for both phone and face-to-face consultations. From Monday 18th May 2020, you can book a face-to-face consultation with your preferred clinician via ManageMyHealth or by calling us. Phone consultations are still available. Please check here to see if a phone consultation is right for you. If you are not sure which option is the best for you, just call us and we will get one of our clinicians to call you back to help.

When you book your face-to-face appointment, you will be asked a set of screening questions related to COVID-19 to keep you and our team safe.

If you have any flu-like symptoms, please call us first and we will get one of our clinicians to call you to arrange an assessment at our RED clinic and arrange a COVID-19 swab if necessary. Please continue to use our online questionnaire if you are concerned about COVID-19 symptoms.

2. Prescriptions

Repeat prescriptions can be organised via both ManageMyHealth or a phone. All the prescriptions will still be faxed directly to your chosen pharmacy. MMH prescriptions will be processed on the same day if submitted before 2 pm. Phone prescriptions will be processed within 48 hours. We will continue to waive $5 surcharge for an urgent prescription.

3. Flu Vaccine

We still have flu vaccines available. If you haven’t had one yet, we recommend getting one as soon as possible. We no longer run a designated flu clinic from Monday, but you can still book an appointment at our nurse clinics to have your flu vaccine. We currently do not have a flu vaccine for children under 3.

4. Opening Hours

Opening hours will go back to normal for Wigram clinic and be extended for Lincoln clinic.

Effective Mon 18 May 2020, our opening hours will be as follows:

Wigram: 8 am to 8 pm Mon-Fri. 10 am to 4 pm Sat. Closed Sun.

Lincoln: 9 am to 5 pm Mon-Fir, Closed Sat-Sun

5. Physical distancing and hygiene measures to stay in place

We will continue to limit the number of people in our clinics as we have through Alert Level 3 and 4, and we have extra cleaning and sanitising continuing throughout the day, on top of our usual cleaning.

Where possible, please attend your appointment by yourself or bring one support person only. Please continue to keep yourself and others safe by keeping a two meter distance with other people when attending for your appointment.

We appreciate your ongoing support over the past couple of months- it’s been a privilege to serve you, and your kind feedback has meant a lot to our team.

We look forward to seeing you soon.

Stay safe

Kia Kaha
WeCare Health.