Contact Us

Whether you have an enquiry, wish to provide us feedback or make a complaint, we’re able to help. We aim to respond within 2-3 business days. 

Please phone us if your enquiry is urgent.

In an emergency phone 111

Clinical Query - Urgent & Routine

Urgent Clinical Virtual Care: request using button below - available Mon-Fri for just $25 - same day if received before 3pm

Routine Clinical Queries: send query using button below - allow up to 5 working days


Contact our call centre: (03) 349 8613 

Please note - we operate and staff a call centre to support all WeCare clinics, so phones are not answered in our clinics.

Our call centre hours are 8am to 5pm Monday to Friday.


General Enquiries -

Feedback -

Patient Portal

WeCare offers the Manage My Health (MMH) secure patient portal use free of charge to our enrolled patients.

Use MMH to view your test results, order prescriptions and secure message your care team or our friendly customer support. 

Login here or download the app to access MMH.