Hassle-free medication management with MedDirect

MedDirect is WeCare’s annual medication management service for patients on stable, long-term medication. It includes one yearly review, coordinated prescriptions, health monitoring reminders, and medication delivery through participating pharmacies - making regular medication simpler to manage.

MedDirect is for stable patients on long-term medication regimes who want hassle-free and cost-effective medication management.

MedDirect makes managing your regular medication easier by coordinating your prescriptions, arranging delivery through participating pharmacies, and reminding you when monitoring is due - helping save you time and unnecessary costs.

It means you've been taking the same regular medication for over 6 months with no changes, no related hospital admissions, and you feel well on your current medication. This makes you suitable for MedDirect.

You have one medication review each year. After that, we arrange your prescriptions and deliver them before you run out, throughout the year, until your next annual review.

The MedDirect service currently only operates with participating pharmacies - ask your pharmacist if they want to be part of MedDirect!

No action required! Simply disregard the message. Your medication will be dispensed and delivered by the chosen participating Pharmacy. They'll send you a confirmation text once it's ready for delivery. Please avoid using the 'change pharmacy' option, as MedDirect currently only operates with participating pharmacies for medication renewal and free medication delivery - ask your pharmacist if they want to be part of MedDirect!

After your consult, your participating pharmacy will prepare and dispense your medication. It is usually delivered to you within a week. The pharmacy offers individual sachet or standard packaging options. If you have any questions about dispensing, packaging, or delivery, please contact the pharmacy directly.

If your medication hasn’t arrived as expected, please contact your participating pharmacy directly.

If this is an emergency, call 111. For other concerns, please message your care team through our patient portal.

Our care team will notify you in advance and coordinate any necessary interventions/ monitoring.

We’ll let you know when your annual medication review is due. If your medication remains stable, your MedDirect plan will be renewed at this review. Please make sure any required health monitoring in your care plan, such as blood tests or blood pressure readings, is completed before your review so we can continue your MedDirect service. Standard consult fees apply.

MedDirect covers routine, long-term daily medications. If you need medication taken on an “as needed” basis and it has been prescribed to you before, you can request this during MedDirect enrolment or through ManageMyHealth or our website form. These requests are reviewed by our clinical team and standard consult fees may apply.

If your health needs change, please let WeCare know so we can review your MedDirect plan. If you need to adjust your medication delivery (for example, a change of address), please contact your participating pharmacy directly.

MedDirect is covered by one annual medication review consult fee. For most patients, this is $50 with a nurse. If your review is completed with an advanced clinician, usual consult fees apply.

Medication delivery is included for most people. In some cases, your participating pharmacy may charge a fee - for example, for rural delivery or non-funded medications. The pharmacy will advise you directly if this applies.