Our Purpose is what makes us get up every morning. If we live our Purpose every day, we will achieve our vision. WeCare Standards are the foundation of WeCare Health. These are the values and philosophies by which we provide our care.
OUR SERVICE VALUES
- I deliver quality health care through uncompromising service excellence.
- I show compassion while building positive relationships with our patients and their families.
- I deliver exceptional care experience by exceeding patient expectations.
CREDO & VISION
WeCare Health is a place where the genuine and
compassionate care of our patients is our highest
We pledge to give our patients the same kind of
care that we would want for ourselves and our
We are committed to creating an exceptional patient
experience that not only fulfils the medical needs,
but even the unexpressed emotional needs.
To become the primary care provider of choice
in the communities we serve.
‘We are People Caring for People.”
W CARE SERVICE STEPS
Warm, sincere, and personalised greetings.
Use the patient’s name.
Connect. Put the patient at ease. Empathetic
Acknowledge and fulfil the patient’s needs.
Resolve and reassure.
End with a fond farewell.
- I am empowered to resolve patient problems immediately
- I am responsible for my own continuous learning and personal development
- I contribute to improving the performance of our organisation.
- I maintain the highest standard of professional appearance, language and behaviour.
- I demonstrate a positive attitude by being fully present and engaging at all times.
- I am responsible for creating and maintaining a safe, private and secure environment.
- I commit to practising the “W-CARE” Service Steps at every moment of contact.